Answer:
No, LiveZilla is 100% Freeware. No hidden costs. No catch.
Originally, LiveZilla was developed for our very own requirements. At this time we have several commercial projects running so we decided to give this one out for free.
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Answer:
The server-side scripts are written in PHP. This allows us to achieve maximum compatibility, excellent reliability and minimum server requirements. The LiveZilla Web Client is based on HTML and JavaScript (AJAX) which enables us to avoid any kind of plug-ins like Java®, Silverlight® or Flash®. Finally, the LiveZilla Desktop Client and the LiveZilla Server Admin are based on the Microsoft .NET Framework.
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Answer:
LiveZilla is available for all websites. You can use LiveZilla on both commercial and non-profit websites as long as you meet our terms of use.
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Answer:
Most online scripts will only show you "active users". In case a visitor of your website stopped browsing from page to page he will be kicked from the list after a certain time. LiveZilla is able to also show you these visitors (which are inactive but still on your website!). Some people are browsing your website from a computer which runs 24/7 (e.g. a server) and don't close the browser when they leave the computer. You will see these visitors until they close the browser or leave your website. In some cases these people can be "online" for weeks. In case you don't want to see inactive users please activate the option "Hide visitors" which can be found in the server configuration form.
But there's another major difference between LiveZilla and other statistic tools. Most companies (and even private homes) are using a router which is used as gateway to the internet and all computers behind this router are sharing the same IP. While common statistic tools are working based on visitor IP's, LiveZilla is able to differ between the users (and even between different browsers of each user).
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Answer:
All chats are allocated equally and randomized by default.
Please consider that this behaviour can be influenced by the script you use. You can set that every call coming over a certain script is going to a certain operator / group. Some people forgot that they set this option and wonder why only one operator / group receives calls. You can also use this feature to simulate a priority mode. You can create a chat button (e.g.) that points to your primary operator. This operator will now receive every call. If he sets his status to "Away" or "Busy" the secondary operator will get the calls.
Another thing to keep in mind is that each user will remember the operator he was talking to. If a website visitor ABC was allocated to operator XYZ once, he will always be allocated to XYZ when this operator is available. This is based on cookies.
That can be confusing and you can easily cheat yourself but its the best practise.
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Answer:
LiveZilla is available for Windows Computers only. We are working on a web-based operator client but we don't have plans for a Mobile / Mac / Linux version of the operator client at this time. However, Linux can be used as server platform for LiveZilla as a matter of course.
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Answer:
Yes, you need to edit the regarding server profile. Just select the scheme "https://" and 443 as port for this connection. If you want to have an encrypted connection for both sides (internal & external) you will need to do it before creating your Chat Button codes.
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Answer:
Yes, Linux can be used as server platform for LiveZilla. However, you will need a Windows® machine for setting it up and working with it.
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Questions also matching this answer:
Why is there a delay when posting Chat Messages?
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Answer:
The default configuration of LiveZilla is performance optimized. This means that the load to your webserver is low but some actions may be delayed. In case you want actions (like invitations) to be performed immediately, you will have decrease the visitors poll frequency which will result in a higher server load. The visitor poll frequency can be found here: LiveZilla Server Admin -> Server Configuration -> Server Settings.
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Answer:
This is done in order to comply with data privacy regulations and requirements of some countries. If your country allows to save IP addresses you can deactivate the function: LiveZilla Server Admin -> Server Configuration -> Security -> Mask IP addresses.
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Answer:
No, the webservers of all free hosts are too heavily restricted. Please move to a paid service.
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Answer:
Both LiveZilla Desktop Applications (Client and Admin) can be translated into any language. Furthermore, you can share your translation with others.
To do so please act as follows.
1.) Start the LiveZilla Client and activate the translation mode (Extras -> Translation Mode).
The minimize/maximize buttons (upper right corner) will now be replaced by a question mark.
2.) Click the question mark and the translation form will open. You can now translate all texts of the regarding windows form.
3.) Click save and restart the Application to test your translation.
4.) If you made a translation into your native language you may share it with the community by pressing the upload button. As soon as a user translation is finished, we will add it to our release.
5.) Continue to the next form and act accordingly.
We highly recommend to try to download the latest translation values (download latest) before starting to translate something yourself.
Please don't upload spam / crap, each value is checked manually by our team before it's added it to the project.
Please do not translate placeholders like .
Example:
Original: <!--username--> has entered the chat
Wrong: <! - Nombre de usuario -> ha entrado en el chat
Right: <!--username--> ha entrado en el chat
If you need to step back to the default translation please change the application language in LiveZilla Client -> Application Language
As soon as more than 70% of a translation is done you will find a topic for the regarding language here.
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Answer:
The PHPInfo function outputs a large amount of information about the current state of PHP. This includes information about PHP compilation options and extensions, the PHP version, server information and environment (if compiled as a module), the PHP environment, OS version information, paths, master and local values of configuration options, HTTP headers, and the PHP License. Because every system is setup differently, phpinfo() is commonly used to check configuration settings and for available predefined variables on a given system.
phpinfo() is also a valuable debugging tool as it contains all EGPCS (Environment, GET, POST, Cookie, Server) data. To run PHPinfo you must save the following lines of code in a file on your computer using the text editor: <?php phpinfo ();?>. Save the file under the name info.php and upload it to your webserver. Open the file in your browser.
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Answer:
Integrating LiveZilla features in your website is quite easy. You just have to copy a snippet of code into your web page source code. This can be done on every site you want to offer chat or track your visitors. A video tutorial showing this integration can be found here.
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Answer:
No. Unfortunately iStores.com does not support PHP at this time which is needed to run LiveZilla.
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Answer:
Our security advices can be found here here.
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Answer:
The website you see when you enter the URI of your LiveZilla Server installation in your webbrowser is called LiveZilla Server Page. If you don't want this page you can replace the index.php file within your LiveZilla Server folder on your webserver by an empty or redirecting index file (index.htm, index.html, index.php ...).
For security reasons please make sure that there is always an index file available. Unauthorized persons may be able to browser your file structure elsewise.
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Answer:
An instance number enables you to select which instance of LiveZilla (if you want to connect to multiple LiveZilla servers at the same time using multiple instances of the LiveZilla Operator Client) (auto-) connects to which server.
Example: You run two different websites and you want to connect to both of them at the same time. Set instance number "1" for your first server and instance number "2" for the second one. When starting the Operator Client of LiveZilla twice the first instance will now connect to your first server, the second instance will connect to the server profile with instance number "2".
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Answer:
This can be realized using the LiveZilla Header-Image Parameter. You need to create different Chat Button Scripts, one for each of your websites. The Header Image parameter can be set for each Chat Button Script individually in LiveZilla Server Admin -> Link Generator -> Advanced -> Parameters -> Header Image.
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Answer:
Of course, you can install multiple LiveZilla Servers, one for each of your websites, and if you need to configure LiveZilla with no compromises this may be the
only option you have but in some situations it makes sense to use just one single LiveZilla Server with multiple websites.
Advantages of using just one server:
1.) You only need to administrate, setup and maintain one single server.
2.) You need to apply modifications or updates only one time.
3.) Your operators only need one client to provide support for multiple websites.
4.) You, as the administrator, have the best overview.
Advantages of using multiple LiveZilla Servers, one for each of your websites:
1.) You can have different configurations for each of your websites.
2.) The website visitor will see the domain name of the regarding website when entering the chat.
If you consider to setup just one single LiveZilla Server the following hints might be interesting for you.
Well, so how can I use one LiveZilla Server with multiple websites?
It makes no difference if you setup one website or multiple websites. In any case, you just have to include the LiveZilla tracking code into the websites source code once your have completed the installation of the LiveZilla Server.
I need to have different chat header images, how can I achive this?
While it's not possible to setup this using the Server Configuration, you can pass a link of the chat header image file via the LiveZilla Chat Button Code. Just create a new chat button code and click the Advanced button and switch to the parameters tab. Paste the absolute URL of the regarding Chat Header Image into the Header Image URL field. Integrate the Chat Button code into your website. For all other websites, act accordingly.
How can I organize my staff? My first operator A is in charge of website X while operator B is in charge of website Y and Z and ...
Create (at least) one user group for each of your websites. Operator A becomes a member of group website A and operator B becomes a member of group website B and so on. Once you finished your group configuration, you have to create fresh website Chat Button codes. When creating the Live Chat button for website A click the Advanced button and select group A as preferred group. Make sure that you have checked hide all other groups. For all other websites, act accordingly.
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Answer:
Please make sure that you are using LiveZilla 3.2.0.0 or greater.
1.) First of all, please create some Custom Fields, one for each Chat Input Field you like to add. To do so, open the Server Configuration (LiveZilla Server Admin) and switch to the Operator Client tab. Click Add and specify a title for the field. This is not the title which is displayed to your website visitors but it will be used as header title for the new column within the visitor view of the LiveZilla Operator Client.
2.) Once you have added the Custom Fields, switch to the WebClient and click the Edit Chat Inputs Button. Switch to the Custom Chat Inputs tab and select your Custom Fields. The value entered into the Caption field will be displayed to your website visitors. You can directly enter the title for your new Chat Input Fields.
[OPTIONAL]
3.) If you run a multilingual website, it's also possible to insert a placeholder into the Caption field which gets replaced by the regarding translation. A placeholder for a custom field should look like <!--client_custom_01-->, <!--client_custom_02-->, <!--client_custom_03--> and so on. The translation value can be set in the Translation Editor (select a language and scroll down).
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Answer:
Please make sure that you are using LiveZilla 3.2.0.0 or greater.
Start the LiveZilla Server Admin and enter the User Management form of the regarding LiveZilla Server.
Switch to the Groups tab and double click your first group. Switch to the Chat Input Fields tab and mark the regarding fields as hidden.
For all other groups, act accordingly.
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Answer:
Please make sure that you are using LiveZilla 3.2.0.0 or greater.
Start the LiveZilla Server Admin and enter the User Management form of the regarding LiveZilla Server.
Switch to the Groups tab and double click your first group. Switch to the Chat Input Fields tab and mark the regarding fields as mandatory.
For all other groups, act accordingly.
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Answer:
You probably uploaded the files of the (LiveZilla server) update to the wrong target folder. When updating the LiveZilla server part you have to make sure that you upload the files of the LiveZilla server to the correct target folder (the folder you chose for the initial installation of the LiveZilla server). Elsewise the update will not be applied.
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Answer:
A quick update guide can be found here.
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Questions also matching this answer:
When testing my LiveZilla Server I receive the HTTP error code 403 or 500.
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Answer:
First make sure that your server is NOT running PHP in "Safe Mode". Safe Mode may restrain LiveZilla from creating folders and files. To set the the proper file permissions connect to your webserver using a common FTP client. Change to the installation directory of LiveZilla and set the file permissions for the directories as specified:
| Directory | CHMOD |
| LIVEZILLA_DIR |
755 |
| LIVEZILLA_DIR / _filter |
777 |
| LIVEZILLA_DIR / _internal |
777 |
| LIVEZILLA_DIR / uploads |
777 |
| LIVEZILLA_DIR / _groups |
777 |
| LIVEZILLA_DIR / _config |
777 |
| LIVEZILLA_DIR / _log |
777 |
| LIVEZILLA_DIR / banner |
777 |
| LIVEZILLA_DIR / intern_images |
777 |
| LIVEZILLA_DIR / images |
777 |
| LIVEZILLA_DIR / vcards |
777 |
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Answer:
Download the MDAC Components and install them manually. Thereupon run the LiveZilla Setup again.
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Answer:
GeoTracking is based on the technology of the Microsoft Internet Explorer. If the GeoTracking system is not working properly you should check your Internet Explorer settings. Probably JavaScript is deactivated.
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Answer:
You have disabled your LiveZilla Server. Use the LiveZilla Server Admin (Server Configuration) to re-enable it.
Furthermore you should remove all Filters using the Operator Client.
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Answer:
You are trying to upload the LiveZilla server files to a folder outside of your public internet directory. Use the Select button to determine the right place for your installation.
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Answer:
Your installation of the .NET Framework and/or of the the MDAC is damaged.
Please follow these steps:
1. Uninstall all versions of the .NET Framework
2. Restart your computer
3. (Re-)Install .NET 2.0 (or greater)
4. Install the latest version of MDAC
If the problem persists, make sure you have the following files:
C:\Windows\System32\Msjetoledb40.dll
C:\Windows\System32\Msjet40.dll
C:\Windows\System32\Mswstr10.dll
C:\Windows\System32\Msjter40.dll
C:\Windows\System32\Msjint40.dll
Use regsvr32 C:\WINDOWS\system32\Msjetoledb40.dll to register the missing file.
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Answer:
Delete all filters (LiveZilla Client / Filters) and try again.
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Answer:
If you are able to view the LiveZilla Server Page in your webbrowser while the Server Test fails all the time you may have a forwarding on your webserver which redirects from http://yourwebsite.domain/livezilla to http://www.yourwebsite.domain/livezilla. That means that you just have to add a www to your server url in order to pass the Server Test.
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Questions also matching this answer:
Since I have integrated the LiveZilla Chat Button / Visitor Monitoring Code, my website does not pass the W3C Validation Service anymore. What's wrong?
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Answer:
You are probably using a HTML Chat Button / Visitor Monitoring code in a XHTML website. Recreate the Chat Button / Visitor Monitoring Code using the LiveZilla Server Admin (-> Link Generator) and select XHTML instead of HTML. Once you did that, copy the new code and integrate it into your website. Furthermore, please make sure that your tracking code is placed inside of the BODY element of your website. Do not (!) place it into the HEAD element.
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Answer:
LiveZilla does not work on free hosts. Please move to a paid service.
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Answer:
Please make sure that the PHP function fsockopen is not blocked. Some webhosts block it for security reasons. Furthermore, please make sure that the PHP extension php_openssl.dll is available. It's required when you need to send emails using SSL.
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Answer:
The GeoTracking database covers 228 countries and has over 99% accuracy (on country level). The small number of inaccuracy is due to the dynamic IP address allocation by large ISPs such as AOL and MSN TV and so on. On City/Region level the accuracy is between 30% and 95%, highly depending on the country.
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Answer:
For security reasons it is not possible to recover your password. You have to reset the password manually:
1.) Connect to your webserver using a common FTP Client (e.g. FileZilla, freeware).
2.) Change to the _internal directory. You will find a *.php file for each user here.
3.) Open the php file of the regarding user.
4.) Use a md5-encoder (can be found on the internet) to encode your new password.
5.) Save the md5-encoded password into the .php file.
Of course you can also overwrite your LiveZilla Server installation by a new installation of LiveZilla using the LiveZilla Server Admin.
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Answer:
Each LiveZilla Server can only have one administration account. However, all day-to-day business tasks can be accomplished using a common operator account.
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Answer:
Start the LiveZilla Server Admin and select User Management. You can create new operators / users on the first tab and new groups / department on the second tab of the User Management form.
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Answer:
The Chat Welcome Message can be set for each User / Group in LiveZilla Server Admin -> User Management -> [USER] / [GROUP] -> Predefined Messages.
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Answer:
Once you have bought the LiveZilla Premium Option you will find a Serial Number of the option under "My Premium Options" in the Premium Area (you need to be logged in). Copy the serial number and go to LiveZilla Server Admin -> Server Configuration -> Premium. Click the Activate button next to the regarding Premium Option and enter / paste the serial number.
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Answer:
1.) Open the (LiveZilla Server Admin =>) Link Generator and create a new chat button or text link.
2.) Click advanced and switch to the paramaters tab.
3.) If you want to pass-thru static infomation just fill the regarding fields. If you want to pass-thru dynamic information (from your website) check I want to pass-thru dynamic data from my website click ok and copy the script.
4.) Embed the script into your website (template) and replace each placeholder with the base64Url-encoded data when dynamically generating your website "pages" on php/asp/perl/java side. Please not that your data needs to be UTF-8 encoded in order to get base64Url encoded properly.
Related PHP-Functions:
function base64UrlDecode($_input)
{
return base64_decode(str_replace(array('_','-',','),array('=','+','/'),$_input));
}
function base64UrlEncode($_input)
{
return str_replace(array('=','+','/'),array('_','-',','),base64_encode($_input));
}
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