LiveZilla is the perfect contact platform, even when your are offline. Using a customizable online web form, your website visitors can leave you a message whenever they need your help or want to get in touch with you.
LiveZilla is able to communicate using the latest version of the Secure Socket Layer Protocol (SSL). This protocol encrypts all transmitted data for security reasons.
LiveZilla Desktop Client is Application for Windows® which enables you to "connect" with your website. The Desktop Client is used to monitor all visitors on your website and chat with your visitors, other supporters, employees, partners or friends. Providing many configurable options, the Desktop Client Application can be fully customized to meet the needs of each user.
The client starts with Windows®, detects your current status (Idle Detection) and can run in Windows® Tray (the small area in the bottom right corner of the screen, near the clock) when it's not needed.
When you receive a chat requests, a notification will pop up from the System Tray automatically and you will be able to respond to the chat instantly.
One of the major advantages of using LiveZilla is the ability to run your own (LiveZilla) Live Support Server. As an own server enables you to keep sensitive information "inhouse", save a lot of money and stay fully independent to third parties it's a superior solution.
Installation of the LiveZilla Server is fast and easy using the provided LiveZilla Server Admin application. Based on wizards, your own LiveZilla Server will be created in a few steps. No need to edit files by hand! The integrated FTP Engine will even upload the files to your webserver.
But the LiveZilla Server Admin can do even more for you. You can remote administrate your servers, create users and groups, and run server functionality tests. The LiveZilla Server Admin also provides the Link Generator which creates perfect fitting Chat Buttons for your websites.
Use your own Logos and Banners to attract visitors attention. You can even apply your complete company CI/CD and design the open source LiveZilla WebClient the way you like it.
Use Live Chats / Live Help to get in touch with every visitor of your website. Ask visitors whether they need help and increase sales and customer satisfaction. Provide premium customer service by chatting live with your customers and give direct assistance where it's needed.
Live Chat can relieve your service department notable. As you can handle 2-4 chats easily at the same time you will work much more efficient compared with answering questions by phone. LiveZilla also offers a great solution for communication needs inside of your company. Service workers as well as every other employee can save a lot of time and money by talking to each other directly.
Ratings will give you valuable feedback directly from your customers / website visitors. Learn how to improve the support you provide and increase customer satisfaction.
Operator Initiated Chats / Chat Invitations
Different Chat Invitation Styles
Group Chat Queue Line (with approx. waiting time and queue position)
Operator Chat Queue Line (with approx. waiting time and queue position)
Send files to website visitors, departments or co-workers and receive files from your customer. Easily drag & drop files from the canned resources into the chat field and the link to the file will be sent to your chat partner.
A smart and mighty resource management makes LiveZilla Live Support very efficient. Store answers to common questions as well as files to respond to needs of your visitors.
Every resource can be drag and dropped in the chat box of the regarding chat partner. Questions have never been answered that fast! Resources can be organized hierarchically for easy access.
To increase the legibility full HTML formatting is possible with the integrated HTML-Editor.
Create your very own chat login form based on the default input fields (Name, Email, Company, Question) and up to 10 additional chat input fields like Phone, Customer Number or any other information you may require.
You can setup different chat login forms, individually for each of your departments. All input fields can be set as required or optional. You can chose from 4 different input elements (text, text area, checkbox, dropdown list). Furthermore, the data provided by the user can be validated before access to the chat will be granted.
Typing Indicator (bi-directional)
Email Chat Transcripts
Real-Time Visitor Monitoring Features
LiveZilla's integrated real-time visitor monitoring feature enables you to see instantly, who's on your site. See who referred your visitors, where your visitors are from, what keywords were used to find your site and the path by which they navigate your website.
Gather valuable marketing information and interact with your site. Your Operators can fully customize the visitor view inside the LiveZilla Client to include critical information such as:
In order to make sure that supporters are not been harassed by vicious visitors, LiveZilla comes with an integrated filter system which is based on multiple criteria.
